Payroll FAQ

We are pleased to share that the University’s VIP Payroll system has now been restored. Please note that while the VIP system is accessible again, myUWinfo will be available on or before July 14, 2022.

The Payroll team will resume processing the University’s July payroll within VIP, as per University’s regular payroll schedule below:

  • Bi-weekly: July 14
  • Semi-monthly: July 15
  • Student: July 15th

As a result of resumed functionality in the VIP Payroll system, the Payroll team has also processed the June 30th student, semi-monthly and bi-weekly payroll within VIP. These pays were initially processed manually offline. The Payroll team has reconciled and audited these payrolls within VIP and any variances from actual pay have been resolved. 

For all those who submit payroll for their departments, please continue processing time sheets as per usual.

What does reconciling June 30th pay mean for my payroll? 

My initial June 30th pay was accurate:

  • If your initial June 30th pay was the exact same as your actual June 30th pay processed within VIP, this means that your pay was completed accurately and there will be no variances processed. 

My initial June 30th pay was less than my actual pay:

  • If your initial June 30th pay deposit was less than your actual June 30th pay processed within VIP, any reconciling payments have now been paid and would have been deposited into your bank account on July 11th, 2022. 

My initial June 30th pay was more than my actual pay:

  • If your initial June 30th pay deposit was more than your actual June 30th pay processed within VIP, any overpayments will be collected on your next regular payroll(s) until the balance of the overpayment is paid in full. This will be shown on your pay statement as Deduction Recovery Gross and deducted from your pay.  

We thank you for your continued support and patience at this time. If you have questions regarding your payroll, please contact payroll@uwindsor.ca.  Due to the expected high volume of inquiries, we ask for your patience and understanding as the Payroll team continues to process regular payroll for the campus, while responding to all inquiries.


Payroll Frequently Asked Questions

If the Payroll System is down, how will you determine how much I should be paid this pay period?

Should the Payroll system be unavailable when a pay run is required, Payroll will be processed manually offline and will be based on a copy of the most recent pay run for the University. This means you will receive the same pay amounts as you did in the first pay run in June.

Once the Payroll system is operational, the staff in payroll will reconcile the pay amounts for accuracy, and any variances will be reflected on your next regular pay run.


When can I expect to receive payment in my account?

The payroll deposits will still follow the normal payroll schedule for the University as outlined below, payments for each payroll will be deposited into your bank account on the following dates

  • Semi Monthly - June 30, 2022
  • Biweekly - June 30, 2022
  • Student - June 30, 2022

How will I know I have been paid if I cannot access my UWinfo to verify my pay stub? 

You can verify payment of your payroll deposit by reviewing your bank account and confirming that a payroll deposit has been received on the dates outlined above. Pay stubs will be sent once the Payroll system is back online.


I need a Record of Employment or a letter of employment, how can I go about obtaining this documentation? 

Unfortunately we cannot process any requests for records of employment at this time. Please continue to email requests to payroll@uwindsor.ca. Once the Payroll system is operational, Payroll will process all requests submitted to the email address identified above.


I was recently hired since the last pay run; will I be paid for the days I have worked?

Yes, payments will be made to all new employees who were hired or returned from leave, since the last payroll run.


What should I do with paper timecards or overtime timecards during this time?

Please continue to send these to payroll as you normally would.


How are payroll deductions for parking affected?

As a result of the ongoing cybersecurity incident, we are unable to process your payroll deduction for the upcoming payroll deposit. When systems come back online, we will reschedule regular payroll deductions and back-charge for any missed periods. In order to limit the financial impact of the missed deductions, we will be spreading the full amount owing for the year over the remaining pay periods. Please see below for the current updated schedule. 

Original Schedule
Approved Rate - excluding tax $924.78 
Bi-weekly Payroll Deduction - 26 pay periods $35.57 
Semi-monthly Payroll Deduction - 24 pay periods $38.54 

Updated Schedule
Approved Rate - excluding tax $924.78 
Bi-weekly Payroll Deduction - 25 pay periods $37.00 
Semi-monthly Payroll Deduction - 23 pay periods $40.21 

As we get closer to resuming payroll deductions, Parking Services will send a follow up email to all permit holders informing them of the confirmed updated rate.  


I require a change in my bank account number during this time. What should I do?

Changes to bank accounts should be avoided if at all possible. If absolutely required, please visit the Payroll Offices (Chrysler Hall Tower, 4th Floor) during regular business hours as soon as possible, with two pieces of ID and evidence of bank account ownership (letter from bank or void cheque).


Will union dues and garnishments continue to be paid during this time?

Yes, arrangements have been made to ensure that these payments continue in accordance with our usual schedule.


If I have worked overtime during this pay period, will I be paid for it?

We will not be able to pay overtime at this time. Once the Payroll system is operational, the staff in payroll will reconcile the pay amounts for accuracy and any variances from actual, including unpaid overtime, will be reflected on your next regular pay run.