The University of Windsor is experiencing an unexpected but significant and prolonged systems outage. This is impacting most major systems, including the Blackboard LMS, UWinsite and our website, uwindsor.ca.
Our I.T. Services and related units are working their very hardest to resume services as soon as possible.
Click the appropriate link for information and help for your user group.
June 28, 11:30 a.m.
The University of Windsor continues to experience a systems outage as a result of a cybersecurity incident. We thank our staff and faculty who have been working diligently to ensure operations, research and scholarly activities continue to run as smoothly as possible, and to support our students through the creation of solutions that mitigate the impact on teaching, learning and research.
Upon discovery of the incident, steps were immediately taken to secure our systems and mitigate the impact to our data and operations. A full investigation is being conducted with the support of leading external cybersecurity experts and it is our highest priority.
This information portal (www.uwindsorsupport.ca) has been established to provide accessible information online.
The site contains frequently asked questions, information and latest news updates for faculty, staff and students. In addition, a support mailbox (email@example.com) has been established to capture campus community questions and concerns.
Contingency plans have been put in place to ensure the continuity of operations and payroll processes so that employees are paid as scheduled (June 30, 2022). Payroll Frequently Asked Questions have also been added to the information portal.
Microsoft 365 (including Outlook and Teams) and external sites such as future.uwindsor.ca, ask.uwindsor.ca and UWinsite Finance remain functional. In consultation with our cybersecurity experts, at present we have no reason to believe these types of connectivity are unsafe.
To assist with efforts to securely restore service on campus, ITS continues to deploy SentinelOne Agent software across all devices connecting to University systems. If you see a notification of this, please restart your computer. If you do not see this message, please shut down your computer at the end of day (not “sleep” mode, but full “shut down”). Upon reboot, you should be able to confirm installation. Thank you for your support with this initiative.
Due to the systems outage, many enrolment services are affected. We continue to process applications and admit students to our academic programs following standard admission requirements. While confirming offers of admission and course registration processes are currently offline, alternative methods are being developed and will be communicated in the coming days. We apologize for any inconvenience.
Enrolment services questions can be submitted via ask.uwindsor.ca.
As we continue through this process, we will be sure to provide updates as appropriate. Thank you once again for your patience and efforts as we seek to address these challenges.
June 22, 4:00 p.m.
The University of Windsor was recently subject to a cybersecurity incident, which affected our IT systems.
Once we became aware of the incident, we immediately took steps to secure our systems and mitigate the impact to data and operations. A team of leading external cybersecurity experts was engaged to conduct a full investigation. This incident has affected some of our systems, including the UWindsor website, Blackboard, UWin Student site and other University systems, which are temporarily unavailable.
We are working with staff to ensure they can continue operations, and with faculty and students to ensure they are able to complete course work and exams. FAQs for Students, Faculty and Staff are available.
The investigation is ongoing and is our highest priority.
We are committed to data safety and are taking this matter very seriously. We are using industry-standard security measures to ensure that our information systems and data are secured.