Student Help

Frequently Asked Questions

Admissions/Application Related Questions
Academic Related Questions
Technical Support Related Questions
Registration Related Questions
General Questions


Admissions/Application Related Questions

I am a graduate student who received an offer of admission before June 20th, but I haven’t been able to accept/ decline my offer.  How can I do this?
Please email gradst@uwindsor.ca to indicate your desire to confirm your offer.  Please include your full name, student number and academic program. 

I am a graduate student who received an offer of admission after June 20th.  How do I accept or decline my offer?
You will receive an email from the University of Windsor. In that email, instructions will be on accepting or declining your offer.  When you respond, please include your full name, student number and academic program. 

I am a graduate student who has applied for admission, but I still have documents to submit.  How do I submit these documents?
For applicants to the following Graduate programs:

  • Masters of Applied Economic Policy
  • Master of Actuarial Science
  • Master of Applied Computing
  • Master of Management
  • Master of Engineering
  • Master of Medical Biotechnology
  • Master of Materials and Chemical Engineering

Please submit outstanding documents to apply@uwindsor.ca.  The email subject line should include the following: ‘Student # - Full Student name – document name.’  

For all other Graduate programs, please submit outstanding documents to gradadmit@uwindsor.ca.  The email subject line should include the following: ‘Student # - Full Student name – document name.’  

Please request all referees to submit their references directly to gradadmit@uwindsor.ca.  The subject should include ‘Student # - Full Student name – Reference Letter.’

International Undergraduate Admissions:

I am an international undergraduate student who received an offer of admission before June 20th, but I haven’t been able to accept/ decline my offer. How can I do this?
If you applied for admission through the Ontario University Application Centre (OUAC) and were directed to respond to your offer through OUAC, please go to www.ouac.on.ca to respond.

In addition, please email intladmit@uwindsor.ca to indicate your desire to confirm your offer.  Please include your full name, student number and academic program. 

For assistance accepting your offer through OUAC, visit www.ouac.on.ca/faq/accepting-offers/ or watch the video at www.ouac.on.ca/101-tutorials/#respond.   

If you applied for admission through the Ontario University Application Centre (OUAC) and were directed to respond to your offer to the University of Windsor, please email intladmit@uwindsor.ca to indicate your desire to confirm your offer.  Please include your full name, student number and academic program. 

I am an undergraduate international student who received an offer of admission after June 20th.  How do I accept or decline my offer?
You will receive an email from the University of Windsor. In that email, instructions will be on accepting or declining your offer.  When you respond, please include your full name, student number and academic program. 

I am an undergraduate international student that has applied for admission, but I still need to send in the documentation.  How do I do that?
You will be contacted by a representative of the University of Windsor with directions on how to submit documents.  Once all documents have been submitted, they will be added to your application, and your application will be reviewed.  An email will be sent to you with the admission decision and further steps, if applicable.

 

Undergraduate (non-Ontario High School) Admissions:

I am an undergraduate student not coming directly from an Ontario High School who received an offer of admission before June 20th, but I haven’t been able to accept/ decline my offer. How can I do this?
If you applied for admission through the Ontario University Application Centre (OUAC), please go to www.ouac.on.ca to respond.

For assistance accepting your offer through OUAC, visit www.ouac.on.ca/faq/accepting-offers/ or watch the video at www.ouac.on.ca/101-tutorials/#respond.   

I am an undergraduate student not coming directly from an Ontario High School who received an offer of admission after June 20th.  How do I accept or decline my offer?
You will receive an email from the University of Windsor. In that email, instructions will be on accepting or declining your offer.  When you respond, please include your full name, student number and academic program. 

I am an undergraduate student not coming directly from an Ontario High School that has applied for admission, but I still need to send in the documentation.  How do I do that?
You will be contacted by the University of Windsor regarding outstanding documents. When you respond, please include your full name, student number and academic program.

 

Undergraduate (Ontario High School) Admissions:

I am an undergraduate student coming directly from an Ontario High School who received an offer of admission before June 20th, but I haven’t been able to accept/ decline my offer. How can I do this?
If you applied for admission through the Ontario University Application Centre (OUAC), please go to www.ouac.on.ca to respond.

For assistance accepting your offer through OUAC, visit www.ouac.on.ca/faq/accepting-offers/ or watch the video at www.ouac.on.ca/101-tutorials/#respond.   

I am an undergraduate student coming directly from an Ontario High School who received an offer of admission after June 20th. How do I accept or decline my offer?
You will receive an email from the University of Windsor. In that email, instructions will be on accepting or declining your offer.  When you respond, please include your full name, student number and academic program.


How does this affect my application? I am unable to see the status of my application.

The service disruption will have no impact or effect on your application. As soon as systems are active and the University can receive documents, your application will be processed as quickly as possible, and you will be able to view the status of your application.


Academic Related Questions

How will this affect my final exam, mid-term or other assessment?

The University of Windsor has enacted an Emergency Academic Plan in response to the system outage. The timing will impact the preparation for and delivery of Intersession final exams and Summer session mid-terms. Accordingly, instructors have been provided recommendations that they will use to plan next steps. Instructors will be reaching out to students as soon as possible.


I’ve previously requested an academic accommodation and have been told that my exam is not affected.

Accommodated exams requested to be written with Student Accessibility Services (SAS) continue to be invigilated in the SAS exam area.

Accommodated exams that were to be written on Blackboard will need to be re-accommodated based on the mode of assessment. For example, if the exam will now be written in-person, the student will need to register their exam with SAS.  


How do I request an academic accommodation?

Disability-related academic accommodations are requested through Student Accessibility Services.


How can I be graded fairly when I am unable to prepare for my final exam because course notes are not accessible through Blackboard?

Instructors are working with teams from the Office of Open Learning (OOL) and Centre for Teaching & Learning (CTL) to make available course material available through the Teams site (or other mode) for each course.


Is the Alternate Grading Policy in effect?

Yes. Until September 16, 2022. The Provost’s Office will send out a reminder to all students when grades are submitted.


How do we access our class content/notes?

Instructors are working with teams from the Office of Open Learning (OOL) and Centre for Teaching & Learning (CTL) to make available course material available through the Teams site (or other mode) for each course. Please contact your instructor.


Will I automatically be added to my Blackboard site?

While access to Blackboard has been restored, we are currently not processing any changes from UWinsite Student since the cyber incident, so instructors will be managing adding students. Please contact the instructor of the respective course to receive access.


Will this affect midterms?

Instructors have been advised to communicate directly with students regarding how midterms and upcoming assessments will proceed.


How can I complete my final exam?

Instructors have been advised to communicate directly with students regarding how final exams and assessments are to proceed.


What if I have assignments that are due?

Instructors have been advised to communicate directly with students and to provide options which are flexible based on the circumstances related to this systems outage.


When are final exams for the Summer 2022 semester?

August 13 - 22, 2022. A detailed schedule (course listing) will be posted once finalized.


Registration Related Questions

I’m concerned this might impact my 12-week course and I’d like to voluntarily withdraw at this time.

The University of Windsor has enacted measures that will allow students to voluntarily withdraw until the last day of class through UWinsite Student (when the system is back online). In addition, due to the extension of the Compassionate Grading Policy, students will be able to voluntarily withdraw from classes, or select one class to change to a pass/non-pass, up until September 16, 2022.


How do I add a summer semester course?

Class registration for Summer Semester courses is open until July 4, 2022. While UWinsite Student is unavailable, please complete the Add Course Form and have it signed by your instructor. For graduate courses, this also needs to be signed by the Graduate Coordinator. Please submit the add-drop form to the Office of the Registrar either directly during business hours, or in the Office of the Registrar drop box located outside of the Cashier's office on the first floor of Chrysler Hall North, by July 4, 2022.


How do I drop a summer semester course?

While UWinsite Student is unavailable, please complete the Add Course Form. Please add the word ‘DROP’ beside the class to be dropped. A course drop does not have to be signed by your instructor (except for specific courses in the first or second term of the Masters of Engineering program). Please submit the form to the Office of the Registrar either directly during business hours, or in the Office of the Registrar drop box located outside of the Cashier's office on the first floor of Chrysler Hall North. Please note that students are allowed to withdraw up until September 16, 2022 via the Alternate Grading Policy.


How do I register for fall courses?

Fall 2022 registration for returning students and new graduate students has not yet opened. Once the service disruption is over, registration appointment times and important information on how to register for courses as well as course offerings will be made available. Fall 2022 registration for new students will resume as soon as the UWinsite Student is available.


Where can I find the Fall 2022 academic calendars?

Please visit future.uwindsor.ca for links to the Fall 2022 Undergraduate and Graduate calendars. The Fall 2022 timetables are available on the Exams & Timetables page.


General Questions

How can I pay my student fees?

Payment options available to all students at this time include:

  • Online or telephone banking
  • Payment in person at your Financial Institution
  • Payment options available to international students only, include:

Will I be subject to late payment fees due to the outage?

The University will not be charging late fees (interest on student account) during the UWinsite Student system outage. 


I've sent in a payment and I am not sure that it went through? How can I be assured the University received it? 

The Student Account's office is not able to validate the student account balances at this time. Once Uwinsite Student is operational, the student will be able to validate that payment has been received and applied to their account.


Can I receive a receipt for payment on my student account?

As the Student Account's office is not able to validate the student account balance at this time, payment receipts are not available. All payments will be processed by the Student Accounts office once Uwinsite Student is operational, and receipts will be issued at this time.


I have questions regarding the security of my personal information. Is my personal data at risk? 

The cybersecurity incident is still under investigation, and we are examining the extent to which our systems and data may have been compromised. As we continue through this process, we will be sure to provide updates as appropriate.


I need mental health support. How can I access support?

You can access support through the following resources:

  • For Student Counselling Centre support, please email scc@uwindsor.ca or call 519-253-3000 x4616. The SCC is open for walk-ins at CAW Student Centre, Room 293 from 9:00 to 3:00pm. 
  • If you need to speak with someone immediately please contact MySSP at 1-844-451-9700 or download the ‘MySSP’ app for 24/7 talk or text counselling by licensed counsellors in multiple languages at http://uwindsor.ca/myssp. The Free MySSP app is also available through which you can browse health and wellness resources on the go, start a live chat, or call a counsellor at anytime, from anywhere!
  • Good2Talk | 24/7 , Mental health support for Ontario post-secondary students. Call:1-866-925-5454  Text: GOOD2TALKON to 68686 www.good2talk.ca
  • TAO Therapy Assisted Online  - modules with information for awareness & strategies to manage anxiety and depressive symptoms at http://www.uwindsor.ca/studentexperience/358/tao
  • For immediate crisis support please contact Crisis Services Canada (Call 1.833.456.4566 | Text 45645), call 911, or access the emergency department at Windsor Regional Hospital or your nearest hospital.  

How are Leddy Library services affected?

Following the campus-wide systems outage, ITS and Leddy Library have been able to restore many of the Library’s online resources and services. Currently, the University of Windsor community can access our e-resources from on-campus and off-campus.

To access library resources while the Leddy website is down, please use the following link through OMNI: https://uwindsor.primo.exlibrisgroup.com/discovery/search?vid=01UTON_UW:UWINDSOR&lang=en

Library information and databases can be accessed from this page.  The OMNI webpage will continue to be updated with information related to library services, until the website for Leddy Library is restored.  

The course resource list system (Leganto) has also been restored. Active summer course resource lists in Blackboard are fully functioning. Faculty can also submit course resource list requests to the library for the Fall 2022 semester. The library will send additional information about preparing course resources for Fall this week.

Account sign-in for library resources is operational, and users can request materials from Leddy Library, as well as materials from OMNI partner libraries.

Leddy Librarians and staff are available for assistance. The Leddy Library is open for in-person assistance, physical loans, and study space access. Please do not hesitate to contact the Leddy Library for assistance in getting resources, account information, and reference and research help. Email leddylibrary@uwindsor.ca, or call 519-253-3000 ext. 3200. 


Can I access my Course Resource list?
Yes, faculty and students can review what readings are included in their course reserve list online: https://uwindsor.alma.exlibrisgroup.com/leganto/public/01UTON_UW/searchlists?auth=CAS Access to electronic course resources is not available. Faculty and students can contact courseresources@uwindsor.ca and we can attempt to recover and email articles and other course readings to you.  

Can I access print materials?
Yes. Local Print resources continue to be available to all users. You can search for them in Omni and pick them up at Leddy Library.  

Search Omni: https://uwindsor.primo.exlibrisgroup.com/discovery/search?vid=01UTON_UW:UWINDSOR&searc_scope=OCUL_Discovery_Networkamp;lang=en 

Requesting resources through AFN (Automated Fulfilment Network) from our collaborative partners is not available.

Are electronic articles, videos, and other e-resources available?
Resources that require you to log in to authenticate with your UWin ID and password are not currently available. If there is an urgent need to access an e-resource in the next few days, please contact leddylibrary@uwindsor.ca. We will try to find a workaround to retrieve what you require. 

Can I still request Interlibrary Loans?
Yes. You can request articles and books from other institutions through Racer. Racer Article Requests: https://racerforms.scholarsportal.info/request?inst=windsor / Racer Book/Chapter Requests: https://racerforms.scholarsportal.info/book-request?inst=windsor / Automated Fulfilment Network (AFN): Not available

Can I reserve study space at the library?
Yes, personal study rooms can be reserved using this link: https://bit.ly/PersonalStudyRoom
Group study rooms in the main building can be reserved using this link: https://bit.ly/GroupStudyMain
Group study rooms in the west building can be reserved using this link: https://bit.ly/GroupStudyWest


What services are available to International Students?

While the University of Windsor is experiencing an unexpected, but significant and prolonged systems outage, International Student Centre (ISC) continues to offer services, in-person and virtually.

In-person services:

  • ISC front desk: Monday - Friday : 8:30 a.m. - 4:40 p.m.
  • Immigration and Visa: Drop-in sessions: Monday 2 p.m. - 3 p.m. / Wednesday 1 p.m. - 2 p.m. / Friday 2 p.m. - 3 p.m.

 For all other inquiries, please email us for an expedited response: General Inquiries: isc@uwindsor.ca / Immigration and Visa: intladvisors@uwindsor.ca / Health Insurance: gship@uwindsor.ca / International and Student Exchange: exchange@uwindsor.ca

*Please note that facilities like Blackboard and virtual lounge remain suspended and mySuccess remains disrupted till services are resumed on all systems.  


Can I access Writing Support services?

Yes. Writing Support continues to offer online consultations. To book an appointment, email your request to writingsupport@uwindsor.ca and suggest multiple appointment times that suit your schedule.


Is mySuccess available to search for jobs or register for appointments and events?

mySuccess is currently down as part of the system-wide outage. This will affect multiple departments that use it for appointments and events as well as the Ignite Work Study portal and the Career Job Postings portal shared by Career Development & Experiential Learning and Odette Career Services. Please contact the department you interact with via mySuccess directly with any questions or new booking requests.

See the following document (PDF) for information about alternatives for connecting with Career Development & Experiential Learning (CDEL) during the outage while mySuccess isn’t accessible to students.


What do I do about my co-op/internship applications and interviews for the co-op job competition?

The Co-operative Education & Workplace Partnerships office will contact students directly with any changes to the job competition or services due to mySuccess being affected by the system outage. Job postings and interviews will continue. Please contact coop@uwindsor.ca with any specific questions.


How do I register for a Continuing Education course?

Click this link for a listing of alternate processes to register for Continuing Education courses.


I tried to access the parking website to purchase a parking permit for the Fall. Can I do so at this time?

The parking commerce site (permits/fines) remains offline. Please check this site for further updates as they become available.   .


Technical Support Related Questions

I can't log in to my email because my password has expired. What do I do?

If an account password expired on June 18 or earlier and was not updated, please submit a ticket through this page. If the password was set to expire June 19 or later, it will not expire until the system outage is resolved. You will be prompted to update your password at that time.


Can I come to campus to take my virtual exam?

On-campus connectivity is limited. Accordingly, students should not come to campus to complete their virtual exams.


I'm having technical issues not related to the systems outage. Can I submit a ticket to IT Services?

Yes. Visit this page to do so.


Where can I find the latest news about the outage?

Visit the uwindsorsupport.ca homepage for the latest updates regarding the system outage.


Have a specific question not answered here? Email outage@uwindsor.ca