Faculty Help

Emergency Teaching Resources

Blackboard access has been restored. A few features are not available and IT Services is continuing to work to restore them:

  • Student adds/drops will not appear in Blackboard;
  • Teams rosters are not being updated from Blackboard rosters;
  • The Alternate Sign-In button on the Blackboard home page is not available.

All Blackboard tools such as Assignments, Tests, Grade Center, and Virtual Classroom are fully functional.

Live support is available in the BB Cafe 10 a.m. to 2 p.m. Monday through Friday. (The Teams site created to provide real-time support for instructors while Blackboard was unavailable has been discontinued as of July 8.)

*Please keep in mind that connectivity to these resources may be different on and off campus.


Frequently Asked Questions

How can I hold virtual classes?
How do I share files in Teams?
How do I hold office hours online?
How do I conduct an exam or test online?
How do I email my whole class?
How do I get access to a class list for my class?
Will students be automatically added to my Blackboard site?
Will students be automatically added to my course team in Teams?
How do I add a GA/TA or a late registrant to the Teams class meetings?
How can I assign and collect Assignments without Blackboard?
Can we continue to submit Scantron test sheets?
How can I quickly learn to use the functions of MS Teams for teaching?
Is there a resource for students to learn Teams?
How is Teams different than Blackboard Collaborate?
What if I can’t access my PowerPoint or resources when teaching in a F2F Classroom?
How are Leddy Library Services affected?
Where can I get help during this emergency?
Will this systems outage impact being paid on time?
Are requisitions, vendor invoices, payments and expense reports still being processed?
What is SentinelOne and why am I being asked to install it?

I'm having technical issues not related to the systems outage. Can I submit a ticket to IT Services?


How can I hold virtual classes?

While Blackboard Collaborate is unavailable, Microsoft Teams is a good alternative for virtual classes. If you haven’t held classes in Teams before, you will need to first activate your course team, then either create an ad hoc meeting or schedule one for the future.

Activate Teams
Watch this short video for instructions to activate your course team.

Schedule a class meeting or create an ad hoc class meeting in Teams


How do I share files in Teams?

There are two main ways to share files within your course team. First, you need to decide if you are sharing for collaboration purposes, or if you are sharing read-only files for students to reference.  

To share for collaboration purposes, you can drop your files directly in the chat section of your team/channel or upload them into the Files section. All files in this area become editable for anyone within the team. For example, if you share a PowerPoint presentation or a Word document, all team members can collaborate to edit or collaboratively create the files.  

To share read-only reference files, you should navigate to the linked folder you see within your Team Files called Class Materials. This folder is only editable by instructors/team owners, but students can access the files there much like they would in Blackboard.  

For more information on file sharing, you can visit the following links our help pages Setting Up Your Course TeamInteracting with Files and Sharing Resources to Collaborate.


How do I hold office hours online?

Schedule a Teams meeting for your office hours (see: How can I hold virtual classes?) and provide the link to your students in the chat. To manage the flow of students into the meeting use the lobby feature of Teams.


How do I conduct an exam or test online?

Two options for online testing are MS Forms and Qualtrics. To choose what is best for you, review the comparison of MS Forms and Qualtrics.

MS Forms
Microsoft Forms can be used to create tests, quizzes, and surveys. Replace “Erikson” with “UWin ID” in these clear instructions to get started.

Qualtrics
Get started by requesting a Qualtrics account and review the Qualtrics tutorial in the ITS Knowledge Base Qualtrics page.


How do I email my whole class?

Each class has a group in Outlook that can be used to send mass email (and schedule meetings) instead of typing students email addresses one by one. In the To field, start to enter your course code beginning with the four-letter code, as seen below, and select the course and section you are teaching. Once selected, type in a subject and body, and click Submit. Students will be able to reply/reply all to that message.

*This class list is only accurate as of Sunday June 19 at 5am. Any students wanting to add/drop past this date will not be reflected; you will need to manually include any students who have joined after that point.

Thumbnail image of listing of course Teams accounts


How do I get access to a class list for my class?

Your associate dean or departmental secretary would be able to provide you with a class list.


Will students be automatically added to my Blackboard site?

While access to Blackboard has been restored, we are currently not processing any changes from UWinsite Student since the cyber incident, so instructors will be managing adding students. A class roster can be accessed using UWinsite Student, and a video on how to add users to your Blackboard site (and where to find a list of students in the site) is available.


Will students be automatically added to my course team in Teams?

Syncing of Blackboard rosters to Teams rosters is still not occurring.  If you add a student to your Blackboard site, you will need to manually add that student to your course Team, as well.


How do I add a GA/TA or a late registrant to the Teams class meetings?

While campus systems are down, students are not being dropped or added to your Teams course list. The last update was June 19th at 5 AM. In order to add a student or GA/TA, enter the team you wish to add the student to, click on the three dots next to the title, and select Add member, then type in the email of the person you wish to add. This helpful video below also describes the process.

Please note this will not add the student to your Blackboard site or register them for your course. We encourage you keep track of these manual additions and reconcile this with your official class list.


How can I assign and collect Assignments without Blackboard?

You can post your assignment instructions and collect assignments through your course team Assignment function using the steps in the Using Microsoft Teams Assignments page.

You can also add the assignment instructions to the chat, which will automatically save it in Files of your team, or you can choose to email your students the assignment. You will want to ensure all your students have received and/or have access to the assignment. 

If you do not want to use the Teams Assignment functions, you can request that all students email you their submission. Be sure to instruct them to use their UWin account, and to include the course code and section in the subject line.


Can we continue to submit Scantron test sheets?

Scantron services continue to be available through the regular request processes: Service - Scantron Test Scoring (teamdynamix.com)


How can I quickly learn to use the functions of MS Teams for teaching?

The MS Team for Teaching pressbook breaks down the various functions of Teams and how to use them into tiny information bites, for an easy way to learn how to use Teams for teaching.

The Common Questions page is a great place to start. You may also find this quick tip sheet handy.


Is there a resource for students to learn Teams?

Yes, there is an Getting Started document for students.


How is Teams different than Blackboard Collaborate?

As you prepare to use Teams, if you would like to see the difference to Collaborate, take a look at this document for an overview: Comparison of Collaborate and Teams


What if I can’t access my PowerPoint or resources when teaching in a F2F Classroom?

Best practice is to always bring a copy of your files on a thumb drive or alternative device to every class.


How are Leddy Library services affected?

Following the campus-wide systems outage, ITS and Leddy Library have been able to restore many of the Library’s online resources and services. Currently, the University of Windsor community can access our e-resources from on-campus and off-campus.

To access library resources while the Leddy website is down, please use the following link through OMNI: https://uwindsor.primo.exlibrisgroup.com/discovery/search?vid=01UTON_UW:UWINDSOR&lang=en

Library information and databases can be accessed from this page.  The OMNI webpage will continue to be updated with information related to library services, until the website for Leddy Library is restored.  

The course resource list system (Leganto) has also been restored. Active summer course resource lists in Blackboard are fully functioning. Faculty can also submit course resource list requests to the library for the Fall 2022 semester. The library will send additional information about preparing course resources for Fall this week.

Account sign-in for library resources is operational, and users can request materials from Leddy Library, as well as materials from OMNI partner libraries.

Leddy Librarians and staff are available for assistance. The Leddy Library is open for in-person assistance, physical loans, and study space access. Please do not hesitate to contact the Leddy Library for assistance in getting resources, account information, and reference and research help. Email leddylibrary@uwindsor.ca, or call 519-253-3000 ext. 3200.


Can I access my Course Resource list?
Yes, faculty and students can review what readings are included in their course reserve list online: https://uwindsor.alma.exlibrisgroup.com/leganto/public/01UTON_UW/searchlists?auth=CAS Access to electronic course resources is not available. Faculty and students can contact courseresources@uwindsor.ca and we can attempt to recover and email articles and other course readings to you.

Faculty can still prepare and submit reserve lists for fall using the Library Resource List Tool Link in their Blackboard Course site. For details download our quick guide.

Can I access print materials?
Yes. Local Print resources continue to be available to all users. You can search for them in Omni and pick them up at Leddy Library.  

Search Omni: https://uwindsor.primo.exlibrisgroup.com/discovery/search?vid=01UTON_UW:UWINDSOR&searc_scope=OCUL_Discovery_Networkamp;lang=en 

Requesting resources through AFN (Automated Fulfilment Network) from our collaborative partners is not available.

Are electronic articles, videos, and other e-resources available?
Resources that require you to log in to authenticate with your UWin ID and password are not currently available. If there is an urgent need to access an e-resource in the next few days, please contact leddylibrary@uwindsor.ca. We will try to find a workaround to retrieve what you require. 

Can I still request Interlibrary Loans?
Yes. You can request articles and books from other institutions through Racer. Racer Article Requests: https://racerforms.scholarsportal.info/request?inst=windsor / Racer Book/Chapter Requests: https://racerforms.scholarsportal.info/book-request?inst=windsor / Automated Fulfilment Network (AFN): Not available


Where can I get help during this emergency?

Live support is available in the BB Cafe 10 a.m. to 2 p.m. Monday through Friday. (The Teams site created to provide real-time support for instructors while Blackboard was unavailable has been discontinued as of July 8.)

*Please keep in mind that the resources listed here may not be accessible from campus but should be accessible off-campus.


Please review the Payroll Frequently Asked Questions (FAQ) page. The Finance team has strong business continuity plans in place to ensure continuity of our payroll systems so that all staff receive their pay as regularly scheduled.


Are requisitions, vendor invoices, payments and expense reports still being processed? 

Yes, UWinsite Finance is fully functioning, and staff can continue to process requisitions, vendor invoices and expense reports as normal. Vendors will be paid as usual. Please use this link to access UWinsite Finance.


What is SentinelOne and why am I being asked to install it?

As part of our continuing efforts to restore impacted campus services, SentinelOne security software is being enabled on all University-owned computers.  

SentinelOne provides robust threat detection and response features to end-point users and is required to support the restoration process. Find which instructions apply to you if you have a university-owned computer:  

  •  Individuals with a university-owned computer with a Windows operating system that is enrolled in the University’s Device Management program should have received an automatic update and will need to restart their computer to enable the software when prompted. Please follow the instructions in the KBA to see if SentinelOne is installed on your system.  
  • Individuals with a university-owned Mac computer or a university-owned computer with a Windows operating system that is not enrolled in the University’s Device Management program, will need to open a ticket to have SentinelOne installed with the help of the IT Service Desk. In the coming days, Service Desk will offer a remote Teams session to assist with the installation of SentinelOne.  

For SentinelOne assistance, please contact the IT Service Desk by opening a ticket, call 519-253-3000 ext. 4440, or select the chat icon in the bottom right corner of uwindsor.teamdynamix.com/TDClient/Home   


I'm having technical issues not related to the systems outage. Can I submit a ticket to IT Services?

Yes. Visit this page to do so.


Have a specific question not answered here? Email outage@uwindsor.ca